Customer Care & Support
We are dedicated to maintaining the highest standards of service excellence, prompt grievance redressal, and transparent resolution.
Customer Assistance Desk
For account balance, fixed deposit rates, loan schemes, branch timings, and general banking support.
Register a Complaint
We aim to acknowledge all online complaints within 24 hours of submission.
Track Existing Ticket
Enter your ticket reference number (e.g., #KB-2026-XXXX) to check live investigation status.
Grievance Escalation Matrix
Our commitment to fair and transparent resolutions
Level 1: Branch Manager
Contact the Branch Manager of your home branch where your account is maintained. Most issues are resolved at this level within 3 working days.
Level 2: Principal Nodal Officer
If your concern remains unresolved after 7 working days, escalate your grievance to our Principal Nodal Officer at the Head Office:
Head Office: Raviwar Peth, Nashik – 422001
Email: nodal.officer@karmacharibanknashik.in
Level 3: RBI Banking Ombudsman
If the bank does not resolve your complaint within 30 days, you have the statutory right to approach the Banking Ombudsman under the RBI Integrated Ombudsman Scheme (RB-IOS).
Visit RBI Complaint Portal (cms.rbi.org.in) →Quick Response
We respond within 24 hours
Transparent Process
Clear & transparent handling
Fair Resolution
Committed to just resolutions
Customer First
Your satisfaction is priority
Secure & Confidential
Your data is safe and protected